Add the email address to your Safe senders list

 

1. In the upper-right corner of the page, click the gear icon, and then click More mail settings. Under Preventing junk email, click Safe and blocked senders.

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2. Click Safe Senders.

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3. In the text box, type in the email address or domain you’d like to always receive email from, and then click Add to list >>.

 

You may also check your block senders list to make sure that it is not contributing to the issue. 

 

Check your Blocked sender list

 

1. In the upper-right corner of the page, click the gear icon, and then click More mail settings. Under Preventing junk email, click Safe and blocked senders.

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2. Click Blocked senders.

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3. In the Blocked senders list, select the name or domain (the part of an e-mail address that follows the @ sign, such as hotmail.com) that you now want to receive mail from, and then click << Remove from list.