Troubleshooting IPTV Devices

Does the device have a working internet connection?

If you are seeing "Network error" or "Error Code : on Failure" test the connection by going to the web browser or any internet based app on the device. If you don't check the Ethernet cable is connected or the WiFi is connected. Try resetting the router and device. 
These errors can also be caused by either your ISP (Internet Service Provider) blocking you from connecting, especially on a Saturday while big football games are on, or your VPN itself is causing the connection error. Many of the free VPN's may do this or if you are set to a country in Europe that also blocks IPTV in these times.
If you don't have one, or yours doesn't work, you can purchase one on this website that does here.

Username and Password

The most likely reason it won't let you login is you
entered the details incorrectly.
If you see the error "Incorrect Username and Password" then have typed them incorrectly.
Please be careful with capital i's and lower case L's, in a lot of fonts they look the same, capital O's and the zero can look similar, and Upper case and lower case K's.
All test and subscriptions work 100% of the time and the login details have been copied and pasted direct from the server so they are not wrong. Please do not email saying the details don't work they do.

Subscription Expiry

Has you subscription expired. Please check back in your email for the date you was sent the subscription and how long you paid for. If this was a test it expired 24 hours from when you were emailed it. If it has expired and you wish to continue please purchase a package from this website, or another free test.

The Server is Down

In the unlikely event the server is down you will be able to find this information on the Facebook group, if you are not on the Facebook group simply search on Facebook and answer the relevant questions to join the closed group.
You can check for information on the server in the "News and updates" tab on this website, which will keep you updated about any situation or updates you need to do to your device.
 Please try not to email in this situation it only delays us further, and I can not offer you a solution other then waiting patiently.

Correct App

Depending when you brought the subscription, and which server you are on, will depend what app will work for you. 

If you are a new customer or trying to setup a test this section is not relevant to you, it is for old customers only. 
Purchased before 23/03/19
download and use this app
Tests or Purchased after 03/04/19
download and use this app
This is the same one on the setup page.
These apps all have the different URL portals built if for the different servers, so you don't need to worry about portals.
These dates are a rough guide and may require trying another one mentioned above. Your subscription will be on one of them and the details you have will be working and have not been or cut off in anyway guaranteed. 
If you have followed all this correctly and still can't login then please email me stating you have completed the troubleshooting guide along with your login details.

Having buffering issues?

This video walks you through a few things and settings you can try